Returning your item to us:
To return your product, you should mail your product to:
Burn Proof Gear LLC
6701 NW 7th St # 190
Miami, FL 33126
Our RMA system will automatically create a RMA number, Return Label, and email it to you. Please PayPal us $10 to cover shipping costs to [email protected]
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All orders will ship with free tracking through USPS and $50 of included insurance. We don’t guarantee that we will receive your returned item.
Before shipping us any return items, please fill out the RMA form below and wait for our reply (usually takes 24 hours to process). Thank you.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange (unless it is a manufacture defect or you are claiming our one replacement offer, see FAQ page for details).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. If there’s any particular issue with the item itself, you can request a Warranty RMA via the RMA form below.
Exchanges (if applicable)
We only replace items if they are defective or damaged from factory. If you need to exchange it for the same item, send us an email at [email protected] and send your item to our returns shipping address below.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.