How to ship us your return or RMA item(s)??
Returning your item to us:
Our RMA system will automatically create a RMA number, Return Label, and email it to you. Please send $10 to our PayPal account – [email protected]
Before shipping us any return items, please fill out the RMA form below and wait for our reply (usually takes 24 hours to process). Thank you.
Limited Lifetime Warranty?
BPG Limited Lifetime Warranty
Burn Proof Gear warrants to the original consumer purchaser for as long as they own their product, that Burn Proof Gear fire retardant Products will be free from defects in material and workmanship under normal use. This warranty is only applicable to Products used in standard applications within the United States and Canada and is not transferable to subsequent owners. Should defects in material or workmanship exist during the applicable warranty period in any Burn Proof Gear Product, Burn Proof Gear will elect at its discretion to either repair or replace the defective material. This warranty covers only parts and materials of the Products supplied by Burn Proof Gear. Not covered under this warranty are shipping, insurance, damage to property or gear, accessories, etc. or the costs, including labor, to remove and reinstall accessories and related components such as suppressors, etc.
This warranty shall become void if the products are in any way modified, improperly installed or damaged prior to or during the installation and/or use. Furthermore, this warranty will not apply to suppressor covers or other Burn Proof Gear Products damaged by misuse, neglect, abuse, acts of God, exposure to moisture, exposure to extreme temperatures, normal incidental deterioration such as nicks, scratches, abrasions and natural aging whether resulting from the effects of normal wear and tear or abnormal use.
Fabrics may vary in color, characteristics and exhibit subtle changes as they age. For example, DuPont Kevlar will eventually have visible discoloring due to the nature of the synthetic material after prolonged exposure to heat, it may darken or lighten over time. Sunlight, smoke, household cleaners and other environmental conditions may also affect the color match over time. These variations are considered to be the nature of the material in relation to their environmental exposure and are not covered under this warranty.
PLEASE CONTACT BURN PROOF GEAR ABOUT COLOR AND FINISH SPECIFICATIONS, AS WELL AS PROPER USE GUIDELINES AND CUSTOMER CARE SUGGESTIONS.
Burn Proof Gear reserves the right to alter design, specifications and material without obligation to make similar changes to Products previously manufactured. The repair(s) or replacement(s) are contingent upon the current Product offerings of styles and construction options within the Burn Proof Gear Products at the time of the warranty claim. If a warranty claim is filed after a Burn Proof Gear Product becomes obsolete, Burn Proof Gear reserves the right to honor the warranty in one of the following fashions: 1. To replace the affected component with a new component of the same style. 2. To replace the affected component and any other component(s) in the residential application to achieve a uniform appearance with a similar and comparable Product style of the originally purchased style. If components are replaced, Burn Proof Gear cannot guarantee that the finish of these replacements will exactly match the finish and appearance of the originally purchased product. This is due to the changes that occur during the manufacturing process of fabrics and sourcing availability. This warranty sets forth your sole and exclusive remedy as a warranty holder for any non-conformity in a Burn Proof Gear Product. In no case will Burn Proof Gear be liable to you or to any other person for any consequential, special, or indirect losses or damages of any kind.
THIS LIMITED WARRANTY IS IN LIEU OF AND BURN PROOF GEAR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT ANY IMPLIED WARRANTIES MAY NONETHELESS EXIST BY OPERATION OF LAW, SUCH WARRANTIES ARE LIMITED TO THE DURATION PROVIDED BY LAW.
This warranty gives you specific legal rights and you may have other rights, which vary from state to state and province to province. Some states or provinces do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. If this Limited Warranty is deemed to have failed of its essential purpose, in no event will Burn Proof Gear’s entire liability exceed the lesser of the Product’s or the non-conforming component’s purchase price. Claims must be initiated during the Warranty Period. To initiate a new item return claim, please contact the original seller, distributor, or authorized dealer. To initiate a warranty return claim, please email [email protected]. Claimant will be required to provide proof of purchase and the date of Product purchase, and may be required to return the Product(s) to Burn Proof Gear.